From quick questions to critical filing deadlines, our support team and Sigma AI are ready to help your team get the most out of SigmaDM.
Disclosure and reporting work doesn't happen on a 9-to-5 schedule, especially around close and filing deadlines. Our support team — backed by Sigma AI for instant answers inside the product — is built to match that reality, with the right level of coverage for how your team works.
Get instant answers inside Word and Excel — Sigma AI can explain a feature, troubleshoot a linked cell, or point you to the right help article without leaving your document.
Submit a ticket any time and hear back from a member of our support team, with response times based on your plan's SLA.
Reach a support specialist directly from inside the platform during business hours, or 24/7 on Premium and Enterprise plans.
Browse setup guides, best practices, and troubleshooting articles covering everything from data linking to Sigma AI prompts.
Email and chat support during business hours, full access to the Help Center, and standard response-time targets. Included with every subscription.
24/7 chat and email support, faster response-time targets, and priority handling during quarter-end and filing deadlines.
A named Customer Success Manager, SLA-backed response times, guided onboarding, and support tailored to multi-entity or multi-jurisdiction reporting.
Most questions about a feature, a linked cell, or a formatting issue can be answered instantly, right inside Word or Excel.
Browse setup guides and troubleshooting articles for more in-depth, step-by-step walkthroughs.
Still stuck? Reach our team by chat or email, and we'll take it from there — with SLA-backed response times on Premium and Enterprise plans.
Tell us what's going on and your plan's response-time target kicks in as soon as you submit.
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